That shouldn't have happened. We're sorry for the mix-up and we'll sort it out as soon as possible.
What to do:
- Take a photo of the product you received and the delivery note or package label.
- Open a ticket with those photos and your order number.
We'll send you the correct product as soon as possible. In most cases, you won't need to return what you received by mistake; if needed, we'll coordinate that directly.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article