I received a damaged or incorrect product

We're sorry your order arrived like this. Don't worry, we'll sort it out as soon as possible.

What to do:

1. Take photos of the product as you received it: the outside of the package, the product itself and the delivery note or label.
2. Open a ticket with the photos and your order number, stating whether the product is damaged or incorrect.

In most cases you won't need to return anything. Our team will confirm the next steps and arrange a resend or refund as appropriate. Thank you so much for your patience.