At Nomad Coffee we want you to be happy with every order. If something goes wrong, here's everything you need to know about our returns policy.
When do we accept returns?
We handle returns and issues when:
– There's been an error on our part in the order
– You've received a non-coffee product different from what you ordered
– The product arrived damaged
Coffee products cannot be returned due to a change of mind once the order has shipped, given their perishable nature.
Return shipping costs
If the issue is due to our error, we cover the handling costs.
Resolution options
Depending on the case, we can offer you:
– Refund to the original payment method
– Discount voucher redeemable at nomadcoffee.es
– Resend the correct product
Have a question about your specific situation? Open a ticket, and we'll look into it together.
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