If you've noticed that the address you entered when placing the order has an error, act quickly — once the package is in transit, making changes becomes much harder.
If the order hasn't shipped yet
Open a ticket straight away with your order number and the correct address (including a contact phone number). If we catch it before it leaves the warehouse, we can fix it without any issue.
If the order is already on its way
Open a ticket anyway and we'll try to arrange a redirect with the carrier, though this isn't always possible once the package is in transit. We'll let you know if there are any additional costs before making any changes.
If the package has already been returned to our warehouse
Open a ticket with the correct address and we'll prepare the resend as soon as possible.
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