If there's been an issue with a charge (unrecognised payment, duplicate charge, incorrect amount, etc.), let us know.
What to do?
Open a ticket in the customer portal with the following details:
– The amount charged
– The approximate date of the charge
– The specific issue you've noticed
– Your order number, if you have it to hand
We'll look into your case and get back to you as soon as possible: whether the payment is correct, whether there's been an error, or whether a refund needs to be processed.
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